This paper provides a high-level overview of the Enhanced Telecom Operations Map (eTOM) Business Process Framework. eTOM is part of the. Telecommunications management network. Enhanced Telecom Operations Map (eTOM) –. The business process framework. ITU-T Recommendation M The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

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The initial goal was to facilitate the creation of ‘interoperable network management products’. By using this site, you agree to the Terms of Use and Privacy Policy. Views Read Edit View history.

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The graphic representation of a Business Process Framework eTOM model consists of rows and columns, the intersections of which denote specific business processes.


Standards Telecommunications systems IT service management. The development of the business process standardization for telecom service providers started with the founding of the TM Forum in The Business Process Framework eTOM is a standard maintained by the TM Forum[1] an association for service providers and their suppliers in the telecommunications and entertainment industries.


Handbook of Network and System Administration.

Business Process Framework (eTOM)

At the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises:. What’s new View all news. Online Training Courses now available at the click of a button. This framfwork was last edited on 11 Decemberat Check here to find out. The map also indicates the interaction between processes.

Business Process Framework (eTOM) – Wikipedia

The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management. Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and time-to-market. ZTE Corporation — Mapping a scalable smart-city solution.

There have been many versions of eTOM. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes. Case Studies Case study: In this manner the Business Process Framework map covers the whole value chain.


GB921 Business Process Framework (eTOM) R17.0.1

Expand your Frameworx foundation: Reliance Communications — Agility enables self-service, satisfaction and savings. Digital Transformation Asia Business Process Framework eTOM processes fall into three major process areas, [3] as shown in the diagram:.

Commons category link is on Wikidata. Digital Transformation Middle East These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.

Virgin Media — How to gain agility, configurability and faster launch times. It is a hierarchical catalog of the key business processes required to run a service-focused business.

Version 14 was published in May NovemberKuala Lumpur, Malaysia. Get Involved Join the Frameworx Community discussion.